For clients
You see the price first. We hold the money until it is done.
No "we'll see when we get there". NamuGo calculates the price from a published rate card before you confirm — and that figure is the absolute maximum that can ever be taken from your card for that job.
Price list
Fixed-price work
The outcome is well defined, so you pay the menu price whether it takes 5 minutes or 50.
| Service | What it covers | Price |
|---|---|---|
| Locks | Lock opening, standard cylinder | €69 |
| Plumbing | Tap, trap, toilet or blocked drain | €69 |
| Electricity | Socket, switch or breaker replacement | €59 |
Reinforced or multi-point locks, hidden leaks behind walls, and faults that must be traced through the wiring are quoted separately on site — and always need your approval before anyone starts.
Hourly work
When the job starts with a search and nobody can honestly quote it up front.
| Right now | Booked in advance | |
|---|---|---|
| Call-out fee (covers first 30 min) | €39 | €25 |
| Each additional 15 min | €15 | €10 |
Applies to heating, handyman work, emergency cleanup and anything that does not fit a category. Between 22:00 and 07:00 an urgent call-out carries a 20% night surcharge. Booking in advance is always cheaper than calling someone out immediately.
Cleaning and garden
Priced by how much there is to do, not by the clock. The final figure depends on size, rooms, bathrooms and extras you pick in the app.
| Service | What it covers | From |
|---|---|---|
| Regular cleaning | Regular home cleaning | €49 |
| Lawn / garden | Grass, leaves, garden cleanup | €69 |
| Deep cleaning | Bathrooms, kitchen, windows | €129 |
| Move-in / move-out | Empty flat, post-renovation | €149 |
Your money
How the payment actually works
Authorized, not charged
When a master is matched, the amount is held on your card. It is not taken — you can see it as a pending authorization in your banking app.
Capped at what you saw
Whatever happens on site, the job can never be charged more than the amount shown before you confirmed. Extra work is a separate request you approve or decline.
Charged only after the work
The master uploads proof, you confirm, and only the real amount is captured. Hourly jobs are billed on time actually worked, not the ceiling.
Questions
Things people ask before booking
How do I know the person at my door is the right one?
You get a 4-digit code in the app. The master cannot start billable time until you read it out and they enter it. If someone shows up without being able to complete that step, they are not your assigned master.
What does "verified" actually mean here?
Every master uploads a government-issued ID. For plumbing, electricity and heating they must also upload a valid trade certificate and proof of professional liability insurance, with expiry dates we track — an expired document automatically stops them being matched with those jobs. A person on our team reviews each document before the account is approved.
Can the master change the price when they arrive?
No. The price is computed by NamuGo, not by the master. If they find something genuinely extra, they send it as a separate request with its own price — you approve or decline it in the app, and they only continue after your answer.
Who is responsible if something gets damaged?
Masters are independent professionals, and for the trades that require it they carry their own professional liability insurance — which we check before they can work. If something goes wrong, open a dispute in the app: the payout is put on hold while we review it.
Do I have a right to cancel under EU consumer law?
Yes. EU law gives you a 14-day right of withdrawal. Because urgent home repair is usually needed straight away, the app asks you to confirm that you want the work done inside that period and that you understand the right ends once the work is fully performed — that consent is recorded with your booking. If your visit is booked more than 14 days out, no such confirmation is needed.
Ready when you are
The NamuGo client app is in final testing and will be available in the App Store and Google Play shortly. Questions in the meantime? We answer every email.